German savings bank (Sparkassen-Finanzgruppe)
Interim Head of IT (vacancy cover)
- Starting point
- Vacancy in IT leadership during ongoing DORA delivery and a migration involving Finanz Informatik.
Contribution
- Led the IT team of 13 and secured stable IT operations
- Steered external IT providers including Finanz Informatik
- Led regulatory projects, in particular DORA delivery in the line organisation
- Prepared and supported an IT security audit
- Built up the operational information security team
- Change management and conflict moderation during the FI migration
- Outcome
- Stable operations throughout the vacancy, DORA embedded in the line, audit supported, orderly handover to the successor.
PE-backed legal-tech company
Interim Manager
Contribution
- Market entry strategy for the claims business of an insurance services provider
- Analysis and optimisation of claims processes
- Definition of steering metrics and KPIs
- Advising management on positioning and process digitalisation
- Outcome
- Go-to-market concept, optimised processes and a KPI set to steer performance and efficiency.
Auto Fleet Control
Director Operations
- Starting point
- Platform business for fleet claims management with a partner network of 150 premium workshops, own workshops, car rental companies, assessors and mobile glass services. Analogue processes at the limit of their scalability.
Contribution
- Introduced an AI-enabled repair process and an AI-based service chatbot
- Steered the partner network via NPS, volume bundling and binding process standards; integrated an external call centre
- Responsible for day-to-day operations in the outsourcing talks with insurers when setting up an MGA; operational claims handling delivered by my teams as service provider
- Outcome
- Cycle times more than halved, call volume down 25% with stable NPS.
CRIF Bürgel
Executive Director Data & Insights · 01/2019 – 09/2020 also Managing Director of EURO-PRO
- Starting point
- After the acquisition by an international financial group, several companies and IT landscapes had to be integrated; the 30-year-old ERP was a technology risk. Six sites worked side by side without collaboration.
Contribution
- Responsible for data analytics, data management, data operations and data entry
- Integration strategy and delivery, single governance model, leadership team build-up
- Built two shared service centres outside Germany, closed five German sites, introduced central steering and a new leadership team
- Replaced the ERP within 15 months with a roll-out in five countries
- Nearshoring of 120 FTE
- Outcome
- Companies merged, duplicate structures reduced, OpEx down by more than 30%, new ERP live on schedule, end-to-end digital processes and transparent KPIs.
Barclays, Hamburg
Senior Manager Strategy & Business Transformation (10/2016 – 04/2017); also Head of Fraud Operations and Head of Loan Operations
Contribution
- Led fraud and loan operations
- Strategy and business transformation, continuous improvement
- Brexit PMO
Capgemini · Atradius · Gerling
Senior Management Consultant · Senior IT Manager, Test Manager, Multinational PMI · Product Manager
Contribution
- Capgemini Deutschland (04/2007 – 12/2008): Senior Management Consultant
- Atradius (01/2002 – 04/2007): Senior IT Manager, Test Manager, Multinational PMI
- Gerling Speziale Kreditversicherungs-AG (01/2001 – 02/2002): Quality Management, Product Management
What clients say
Excerpts from LinkedIn recommendations:
- “Oliver is a true expert in optimizing and transforming processes — he brought structure and speed where both were missing.”
- “Oliver and his team were absolutely dedicated to secure a smooth and successful transition.”
- “Oliver is speedy, has a very high empathy also in very challenging situations towards his team keeping them highly motivated for success.”
- “Coming from the banking industry it was exciting to experience Oliver from day 1 as he would be on board and familiar with the b2b2c data brokerage since always.”
- “Oliver was working for me on a very challenging digital transformation of data & operations — delivered in a short time frame with strong team momentum.”
- “It was a pleasure and also with lot of fun working with Oliver and I appreciated it a lot having Oliver on my side in making the transformation a success.”
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